Bilingual Client Experience Specialist

PNC; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) matching

Paid time off

Job summary

PNC's World Center Branch in Miami seeks a Client Experience Associate. The role emphasizes delivering a superior customer experience, educating clients on financial options, and identifying opportunities during branch interactions.

This in-office position requires strong customer service, adherence to bank policies, and the ability to work with Spanish-speaking customers. No visa sponsorship is provided.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.

Skills

Bilingual Spanish preferred

Customer service

Accountability

Banking

Branch banking

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC's World Center Branch in Miami seeks a Client Experience Associate. The role emphasizes delivering a superior customer experience, educating clients on financial options, and identifying opportunities during branch interactions.

This in-office position requires strong customer service, adherence to bank policies, and the ability to work with Spanish-speaking customers. No visa sponsorship is provided.