Bilingual Client Experience Specialist

Fairygodboss; Miami Gardens (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC is seeking a Client Experience Associate in Miami Gardens, FL to deliver exceptional customer service and expand branch product uptake. The role focuses on understanding customer needs, educating on options, and referring opportunities to branch staff as part of a structured sales process.

The position emphasizes in-office collaboration and Spanish language preference, with a path to support customer loyalty and financial wellbeing across branches in the North Miami region.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Typically < 1 year of related experience.
• Spanish Speaking - Preferred
• No Required Certification(s)

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to policies and procedures and ensures branch operations are accurate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Miami Gardens, FL to deliver exceptional customer service and expand branch product uptake. The role focuses on understanding customer needs, educating on options, and referring opportunities to branch staff as part of a structured sales process.

The position emphasizes in-office collaboration and Spanish language preference, with a path to support customer loyalty and financial wellbeing across branches in the North Miami region.