Bilingual Bank Client Experience Associate

PNC Financial Services Group, Inc.; Coral Gables (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Education assistance

Job summary

PNC Financial Services Group, Inc. in Coral Gables, Florida is seeking a Client Experience Associate to deliver an exceptional customer experience, educate clients on digital tools, and identify banking opportunities during everyday interactions. This in-office role supports branch teams and loyalty building through proactive service and referrals.

Spanish language skills are preferred, and no degree is required. Candidates with <1 year of related experience are encouraged to apply, with ongoing training and growth within the Retail Banking organization.

Qualifications

• No university degree required; typically <1 year related experience.
• Bilingual Spanish preferred for customer interactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Educates customers on digital tools and options for managing financial transactions.
• Supports lobby engagement and everyday branch operations with accurate processing.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Coral Gables, Florida is seeking a Client Experience Associate to deliver an exceptional customer experience, educate clients on digital tools, and identify banking opportunities during everyday interactions. This in-office role supports branch teams and loyalty building through proactive service and referrals.

Spanish language skills are preferred, and no degree is required. Candidates with <1 year of related experience are encouraged to apply, with ongoing training and growth within the Retail Banking organization.