Bilingual Client Experience Advocate – Retail Banking

PNC Financial Services Group, Inc.; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate at the World Center Branch in Miami, FL. The role emphasizes delivering a unique customer experience, improving financial wellbeing, and increasing loyalty through in-branch interactions and referrals to staff.

The position involves educating customers on digital options, applying knowledge to solve problems, and supporting the sales process through lobby engagement and service-to-sales activities.

Qualifications

• No university degree required; typically <1 year related experience.
• Experience in customer service or retail banking preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on financial options and refers to branch staff.
• Supports sales through proactive conversations and lobby engagement.

Skills

Bilingual in Spanish

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate at the World Center Branch in Miami, FL. The role emphasizes delivering a unique customer experience, improving financial wellbeing, and increasing loyalty through in-branch interactions and referrals to staff.

The position involves educating customers on digital options, applying knowledge to solve problems, and supporting the sales process through lobby engagement and service-to-sales activities.