Bilingual Retail Banking Client Experience Specialist

PNC; Olney (MD); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical with HSA

Dental & Vision

401(k) match

Paid time off

Job summary

PNC is seeking a Client Experience Associate for the Retail Banking team based in Olney, MD. You will engage with customers across multiple branches, helping improve financial wellbeing and loyalty while identifying opportunities to refer products. Bilingual Spanish preferred, in-office culture.

The role emphasizes delivering excellent service, following policies, and supporting daily branch operations. No degree required, with a base salary range of $40,500 to $67,500 and incentives may apply.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures with sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Spanish language

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for the Retail Banking team based in Olney, MD. You will engage with customers across multiple branches, helping improve financial wellbeing and loyalty while identifying opportunities to refer products. Bilingual Spanish preferred, in-office culture.

The role emphasizes delivering excellent service, following policies, and supporting daily branch operations. No degree required, with a base salary range of $40,500 to $67,500 and incentives may apply.