Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Clearwater, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Clearwater, FL. The role focuses on delivering a unique customer experience, educating customers on banking options, and leveraging technology to streamline transactions.

You will identify opportunities and refer them to branch staff, contributing to customer loyalty and wallet share. The position emphasizes in-office work within the Retail Banking organization, with a preference for bilingual Spanish speakers to serve a

Qualifications

• No degree required; related experience may be considered.
• Spanish language preference for customer interactions.
• Experience in banking or sales is a plus.

Responsibilities

• Deliver a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educate customers on options for managing financial transactions and use of technology.
• Identify banking opportunities during customer interactions and refer as appropriate to branch staff.
• Support proactive sales conversations through a defined sales process including service-to-sales and lobby engagement.

Skills

Banking

Customer Experience

Customer Service

Identifying Opportunities

Proactive Sales

Branch Banking

Client Loyalty

Leveraging Technology

Accountability

Spanish (Preferred)

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Clearwater, FL. The role focuses on delivering a unique customer experience, educating customers on banking options, and leveraging technology to streamline transactions.

You will identify opportunities and refer them to branch staff, contributing to customer loyalty and wallet share. The position emphasizes in-office work within the Retail Banking organization, with a preference for bilingual Spanish speakers to serve a