Bilingual Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Kingman (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Health Savings Account

401(k) with company match

Job summary

PNC Financial Services Group, Inc. in Kingman, AZ is seeking a full-time Client Experience Associate to support multiple branches. The role involves delivering a differentiated customer experience, educating customers on financial options, and leveraging technology to meet needs.

Bilingual Spanish fluency is preferred and office-based work is expected. Responsibilities include processing a variety of customer interactions, identifying opportunities, and referring to branch staff while ensuring

Qualifications

• No university degree required; related experience acceptable.
• Spanish language ability preferred; bilingual skills seen as a plus.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Handles a variety of customer interactions and educates on alternatives for financial transactions.
• Identifies banking opportunities during interactions and makes referrals to branch staff.
• Engages customers through lobby activities to promote PNC products.
• Educates customers on using technology and available tools to manage finances.
• Applies product knowledge to solve problems and adheres to policy guidelines.
• Supports teller and branch operations to ensure efficient daily activities.
• Contributes to proactive sales conversations to grow client loyalty and share of wallet.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Kingman, AZ is seeking a full-time Client Experience Associate to support multiple branches. The role involves delivering a differentiated customer experience, educating customers on financial options, and leveraging technology to meet needs.

Bilingual Spanish fluency is preferred and office-based work is expected. Responsibilities include processing a variety of customer interactions, identifying opportunities, and referring to branch staff while ensuring