Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Bilingual Client Experience Associate for our Church Street branch in Hazleton, PA. The role focuses on delivering a exceptional customer experience, educating clients on banking options, and identifying opportunities to grow wallet share.

Spanish language skills are required to effectively serve diverse customers and support everyday branch operations. The candidate will handle inquiries, process transactions, and participate in lobby engagement

Qualifications

• Customer-focused approach with the ability to tailor solutions to individual client needs.
• Understanding and applying risk management within branch activities and company policies.

Responsibilities

• Delivers a unique customer experience by educating clients on banking options and referrals to branch staff.
• Performs lobby engagement and supports daily branch operations while meeting regulatory requirements.

Skills

Spanish Speaking

Customer Focused

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Effective Communications

Proactive Sales

Managing Multiple Priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Bilingual Client Experience Associate for our Church Street branch in Hazleton, PA. The role focuses on delivering a exceptional customer experience, educating clients on banking options, and identifying opportunities to grow wallet share.

Spanish language skills are required to effectively serve diverse customers and support everyday branch operations. The candidate will handle inquiries, process transactions, and participate in lobby engagement