Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Arvada (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC is hiring a Client Experience Associate based at the Candelas branch in Arvada, CO. The role focuses on delivering a differentiated customer experience, helping clients with financial wellbeing, and leveraging technology to meet needs. Spanish language skills are preferred, and the position is in-office.

Candidates should be prepared for in-branch operations, sales referral activities, and adherence to policy and risk guidelines. Sponsorship is not offered for this role.

Qualifications

• Role requires knowledge, skills and abilities as listed in the qualifications section.
• Strong customer focus and communication skills are expected.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff.
• Educates customers on options and technologies to manage financial transactions.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations and lobby engagement to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is hiring a Client Experience Associate based at the Candelas branch in Arvada, CO. The role focuses on delivering a differentiated customer experience, helping clients with financial wellbeing, and leveraging technology to meet needs. Spanish language skills are preferred, and the position is in-office.

Candidates should be prepared for in-branch operations, sales referral activities, and adherence to policy and risk guidelines. Sponsorship is not offered for this role.