Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Carbondale (CO); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with match

Paid time off

Wellness program

Job summary

PNC Financial Services Group, Inc. in Carbondale, CO is seeking a Client Experience Associate. The role emphasizes delivering a personalized customer experience, educating customers on financial options, and identifying opportunities to grow loyalty.

Bilingual in Spanish is preferred and the position is in-office, with comprehensive benefits and a strong culture. The job emphasizes proactive engagement, adherence to policies, and collaboration with branch staff to meet client needs and protect

Qualifications

• Knowledge, skills and abilities required for the role are listed.
• Typically less than 1 year of related experience; no degree required.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Processes a variety of customer interactions and educates on options.
• Identifies opportunities and refers to branch staff as appropriate.
• Supports sales conversations and drives customer loyalty through engagement.

Skills

Accountability

Banking

Branch Banking

Customer Service

Customer Experience

Understanding Customer Needs

Leveraging Technology

Proactive Sales

Effective Communications

Fraud Detection

Job description

PNC Financial Services Group, Inc. in Carbondale, CO is seeking a Client Experience Associate. The role emphasizes delivering a personalized customer experience, educating customers on financial options, and identifying opportunities to grow loyalty.

Bilingual in Spanish is preferred and the position is in-office, with comprehensive benefits and a strong culture. The job emphasizes proactive engagement, adherence to policies, and collaboration with branch staff to meet client needs and protect