Bilingual Client Experience Associate — Spanish

PNC; New Jersey; On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

medical/prescription drug coverage

dental and vision options

life insurance

short and long-term disability

401(k) with PNC match

pension and stock purchase plans

educational assistance

robust wellness program

Job summary

PNC in Green Brook, NJ is seeking a Client Experience Associate to deliver a superior customer experience in our in-office retail banking team. Bilingual Spanish is required and candidates should be comfortable with leveraging technology to assist customers.

The role emphasizes loyalty, cross-selling, and helping clients manage their finances. The position supports lobby engagement, referrals to branch staff, and a structured sales process to grow wallet share while ensuring accurate daily

Qualifications

• Spanish language ability required.
• Roles at this level typically do not require a degree; related experience may be considered.
• Customer service and banking knowledge preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions using technology and resources.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Digital Awareness

Effective Communications

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Green Brook, NJ is seeking a Client Experience Associate to deliver a superior customer experience in our in-office retail banking team. Bilingual Spanish is required and candidates should be comfortable with leveraging technology to assist customers.

The role emphasizes loyalty, cross-selling, and helping clients manage their finances. The position supports lobby engagement, referrals to branch staff, and a structured sales process to grow wallet share while ensuring accurate daily