Bilingual Banking Client Experience Associate

PNC; North Plainfield (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health savings account

401(k) with PNC match

Paid holidays and vacation

Job summary

PNC in Green Brook, NJ is seeking a Client Experience Associate within its retail banking organization. This in-office role requires bilingual Spanish communication to deliver a personalized customer experience and drive financial wellbeing.

You will educate customers, identify opportunities, and support sales through proactive lobby engagement. Base salary is displayed; the role emphasizes customer focus, risk awareness, and adherence to PNC policies.

Qualifications

• No university/college degree required for this level.
• Typically <1 year of related experience; comparable education or certifications may be considered.
• Spanish speaking ability is required to engage with customers.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer to branch staff when appropriate.
• Engage in lobby activities to connect with customers and showcase PNC products.
• Apply product and procedural knowledge to solve customer problems.
• Support sales through a defined process including service-to-sales and teller interactions.

Skills

Spanish Speaking

Customer Service

Client Loyalty

CX Knowledge

Digital Tools

Education

No Degree

Job description

PNC in Green Brook, NJ is seeking a Client Experience Associate within its retail banking organization. This in-office role requires bilingual Spanish communication to deliver a personalized customer experience and drive financial wellbeing.

You will educate customers, identify opportunities, and support sales through proactive lobby engagement. Base salary is displayed; the role emphasizes customer focus, risk awareness, and adherence to PNC policies.