Bilingual Client Experience Specialist (Banking)

PNC; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) match

Educational assistance

Wellness program

Parental leave

Paid holidays

Vacation days

Job summary

PNC in Scottsdale, AZ is seeking a Client Experience Associate in Retail Banking to deliver a personalized customer experience, educate customers on financial options, and grow branch share of wallet through proactive service and referrals. You will engage customers in-branch, support lobby activities, and help solve problems using available tools, while adhering to policies.

Spanish language skills are preferred; this is an in-office role with no visa sponsorship.

Qualifications

• Experience or knowledge in banking is preferred.
• Roles at this level typically do not require a university degree.
• Strong customer service and communication skills are essential.

Responsibilities

• Deliver a personalized customer experience to improve financial wellbeing and loyalty.
• Educate customers on available options and refer opportunities to branch staff.
• Identify banking opportunities through meaningful conversations with customers.
• Engage in lobby activities to connect with customers and promote PNC products.
• Ensure branch operations and maintenance transactions are accurate and efficient.

Skills

Accountability

Banking

Branch Banking

Customer Service

Proactive Sales

Leveraging Technology

Identifying Opportunities

Customer Experience (CX)

Effective Communications

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Scottsdale, AZ is seeking a Client Experience Associate in Retail Banking to deliver a personalized customer experience, educate customers on financial options, and grow branch share of wallet through proactive service and referrals. You will engage customers in-branch, support lobby activities, and help solve problems using available tools, while adhering to policies.

Spanish language skills are preferred; this is an in-office role with no visa sponsorship.