Bilingual Banking Experience Specialist

PNC; Riverside (CA); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC based in Riverside, CA seeks a bilingual Spanish - Client Experience Associate to deliver a unique customer experience and educate customers on financial options. You will process diverse customer interactions, identify opportunities and refer to branch staff, and support lobby engagement to strengthen loyalty and wallet share.

The role emphasizes responsive service, banking knowledge, and leveraging technology to help customers manage transactions.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Education: No Degree

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers to branch staff.
• Engages customers in the lobby to position PNC products.
• Educates on managing transactions using technology and tools.
• Applies product and procedural knowledge to resolve problems.
• Ensures teller and branch operations are completed efficiently.
• Supports sales through a defined process and lobby engagement.
• Contributes to customer loyalty and share of wallet.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC based in Riverside, CA seeks a bilingual Spanish - Client Experience Associate to deliver a unique customer experience and educate customers on financial options. You will process diverse customer interactions, identify opportunities and refer to branch staff, and support lobby engagement to strengthen loyalty and wallet share.

The role emphasizes responsive service, banking knowledge, and leveraging technology to help customers manage transactions.