Bilingual Banking Client Experience Specialist

Fairygodboss; Clearwater (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Job summary

PNC’s Client Experience Associate role is based in Clearwater, FL and supports multiple branches within the Retail Banking organization. The position emphasizes delivering a unique customer experience, educating customers on alternatives, and identifying banking opportunities during customer interactions.

Bilingual Spanish preferred; in-office role. PNC offers a comprehensive benefits package and opportunities for work-life balance and career growth.

Qualifications

• Experience in customer-facing banking environments.
• Ability to identify opportunities and refer to branch staff.
• Spanish speaking preferred.

Responsibilities

• Delivers a unique customer experience and educates customers on alternatives.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagement and promotes PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations are efficient and accurate.
• Supports proactive sales through a defined process to build loyalty.

Skills

Customer Experience

Banking

Branch Banking

Accountability

Client Loyalty

Customer Service

Identifying Opportunities

Tech Enablement

Proactive Sales

Education

No Degree

Job description

PNC’s Client Experience Associate role is based in Clearwater, FL and supports multiple branches within the Retail Banking organization. The position emphasizes delivering a unique customer experience, educating customers on alternatives, and identifying banking opportunities during customer interactions.

Bilingual Spanish preferred; in-office role. PNC offers a comprehensive benefits package and opportunities for work-life balance and career growth.