Bilingual Spanish Client Experience Associate

PNC Financial Services Group, Inc.; Riverside, Northern (CA, KY); Hybrid; USD 31,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Pension and stock purchase plans

Paid holidays and time off

Job summary

PNC Financial Services Group, Inc. is hiring a Bilingual Spanish - Client Experience Associate in Riverside, CA. The role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities to grow share of wallet.

Ideal candidates will be fluent in Spanish and English, with strong communication skills and a customer-first mindset. This is an in-office position with comprehensive benefits and a focus on retail banking excellence.

Qualifications

• No university degree required; related experience acceptable.
• Strong communication and interpersonal skills.
• Bilingual Spanish-English is preferred for customer interactions.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage customers in the lobby and through outbound interactions using a defined sales process.
• Assist customers with transactions and demonstrate technology tools for banking needs.
• Support branch operations and risk controls while maintaining accuracy.

Skills

Customer Service

Banking

Client Loyalty

Customer Experience

Sales

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Bilingual Spanish - Client Experience Associate in Riverside, CA. The role focuses on delivering an exceptional customer experience, educating customers on banking options, and identifying opportunities to grow share of wallet.

Ideal candidates will be fluent in Spanish and English, with strong communication skills and a customer-first mindset. This is an in-office position with comprehensive benefits and a focus on retail banking excellence.