Client Experience Associate — In-Office Banking (Bilingual)

PNC; Carlsbad (CA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Pension plan

Stock purchase plan

Educational assistance

Wellness program

Paid time off

Job summary

PNC in Carlsbad, CA is hiring a full-time Client Experience Associate within our Branch Banking organization. You will deliver a differentiated customer experience, identify banking opportunities during interactions, and educate customers on digital options.

Spanish bilinguality is preferred. This in-office role emphasizes balance and growth, with base pay $40,500–$67,500 plus comprehensive benefits and incentive eligibility based on performance. Typically <1 year of related experience; no degree required; visa sponsorship not offered; please connect with a recruiter for workplace expectations.

Qualifications

• Typically less than 1 year of related experience.
• No degree required; alternative education/experience considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty, and educates on alternatives.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems and ensures accurate branch operations.
• Supports proactive sales conversations through various channels and a defined sales process.
• Helps grow customer wallet share by delivering differentiated experiences.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Digital Awareness

Education

No Degree

Job description

PNC in Carlsbad, CA is hiring a full-time Client Experience Associate within our Branch Banking organization. You will deliver a differentiated customer experience, identify banking opportunities during interactions, and educate customers on digital options.

Spanish bilinguality is preferred. This in-office role emphasizes balance and growth, with base pay $40,500–$67,500 plus comprehensive benefits and incentive eligibility based on performance. Typically <1 year of related experience; no degree required; visa sponsorship not offered; please connect with a recruiter for workplace expectations.