Bilingual Client Experience Specialist (Banking)

PNC Financial Services Group, Inc.

Wellington (FL)

Hybrid

USD 38,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Medical and prescription coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Wellington, FL. This in-office role supports multiple branches and focuses on delivering a differentiated customer experience to improve financial wellbeing and loyalty.

Bilingual Spanish is preferred to assist a diverse customer base and grow branch engagement. The position emphasizes proactive conversations, product knowledge, and adherence to policies, with a strong emphasis on lobby engagement, referrals, and

Qualifications

Typically no degree required; related experience or product knowledge may be considered.
Spanish language preferred for communication with customers.

Responsibilities

Delivers a unique customer experience aimed at supporting financial wellbeing and loyalty.
Educates customers on alternatives for their financial interactions.
Identifies banking opportunities during customer interactions and makes referrals to branch staff.
Performs lobby engagement activities to connect with customers and promote PNC products.
Supports proactive sales conversations through a defined process including service to sales and teller interactions.
Assists in maintaining efficient branch operations and accurate transactions.