Bilingual Client Experience Associate (Banking)

PNC Financial Services Group, Inc.; Laredo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for in-office work across branches in the Upper Rio Grande Region, based in Laredo, Texas.

The role emphasizes delivering an exceptional customer experience, education on banking alternatives, and referrals to drive loyalty and share of wallet. Ideal candidates may have less than one year of related experience, no degree required, and preference for Spanish language skills.

Qualifications

• Experience typically <1 year in related role.
• No degree required; practical experience considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on banking options and refers opportunities to branch staff.
• Supports lobby engagement and uses technology to help customers manage transactions effectively.

Skills

Banking

Customer Service

Customer Experience

Branch Banking

Client Loyalty

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for in-office work across branches in the Upper Rio Grande Region, based in Laredo, Texas.

The role emphasizes delivering an exceptional customer experience, education on banking alternatives, and referrals to drive loyalty and share of wallet. Ideal candidates may have less than one year of related experience, no degree required, and preference for Spanish language skills.