Bilingual Client Experience Associate – Banking & Loyalty

PNC Financial Services Group, Inc.; Rowlett (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental options

401(k) with company match

Paid holidays

Parental leave

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate at the Rowlett, TX branch to deliver a differentiated customer experience, educate customers on banking options, and drive loyalty.

The role emphasizes leveraging technology and conducting proactive conversations to identify opportunities for referrals and product solutions. The position is in-office, with a preference for Spanish-speaking candidates, and aligns with PNC's commitment to inclusive culture and

Qualifications

• No university degree required; related experience or education may be considered.
• Spanish-speaking ability is preferred.

Responsibilities

• Delivers a unique customer experience and improves customer financial wellbeing.
• Educates customers on alternatives and leverages technology to manage transactions.
• Identifies banking opportunities during interactions and refers to branch staff as appropriate.
• Supports proactive sales conversations to grow customer loyalty and share of wallet.

Skills

Spanish language (preferred)

Bilingual communication

Customer focus

Identifying opportunities

Leveraging technology

Proactive sales

Accuracy and attention to detail

Effective communications

Managing multiple priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate at the Rowlett, TX branch to deliver a differentiated customer experience, educate customers on banking options, and drive loyalty.

The role emphasizes leveraging technology and conducting proactive conversations to identify opportunities for referrals and product solutions. The position is in-office, with a preference for Spanish-speaking candidates, and aligns with PNC's commitment to inclusive culture and