Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Houston (TX); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid holidays

Paid vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Houston, TX. The role focuses on delivering superior customer experiences, educating customers on banking options, and identifying opportunities to expand wallet share.

This is an in-office role with an emphasis on lobby engagement and proactive service through established processes. The position supports customers with digital tools, adheres to policies, and contributes to a balanced, inclusive workplace culture.

Qualifications

• No degree required; roles may accept related experience or certifications.
• Typically <1 year of related experience preferred.
• Military service may be considered in lieu of degree.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives for financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect customers with PNC products.
• Educates customers on using technology and resources for transactions.
• Applies product knowledge to solve customer issues.
• Maintains efficient and accurate branch operations and transactions.
• Supports sales conversations through a defined process to grow loyalty and wallet share.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Prevention

Prioritization

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Houston, TX. The role focuses on delivering superior customer experiences, educating customers on banking options, and identifying opportunities to expand wallet share.

This is an in-office role with an emphasis on lobby engagement and proactive service through established processes. The position supports customers with digital tools, adheres to policies, and contributes to a balanced, inclusive workplace culture.