Bilingual Client Experience Associate (Spanish) - In-Branch

PNC Financial Services Group, Inc.; Scottsdale (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. in Scottsdale, AZ is seeking a Client Experience Associate to deliver a differentiated customer experience and strengthen customer relationships.

You will handle a range of customer interactions, educate on alternatives, and refer opportunities to branch staff. Ideal candidates bring strong customer service skills, a willingness to engage in proactive sales, and comfort with leveraging digital tools to assist customers.

Qualifications

• No degree required; related experience may be considered in lieu of a degree.
• Bilingual Spanish preferred for broader customer support.
• Strong customer service and sales mindset with ability to identify banking opportunities.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Educates customers on alternatives to execute financial interactions and refers opportunities to branch staff.
• Engages customers in the lobby to position PNC products and promote digital tools.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Scottsdale, AZ is seeking a Client Experience Associate to deliver a differentiated customer experience and strengthen customer relationships.

You will handle a range of customer interactions, educate on alternatives, and refer opportunities to branch staff. Ideal candidates bring strong customer service skills, a willingness to engage in proactive sales, and comfort with leveraging digital tools to assist customers.