Bilingual Client Experience Associate – Retail Banking

PNC; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC in Allentown, PA is seeking a Client Experience Associate to join our retail banking team at the South Allentown Branch. You will deliver a friendly, helpful customer experience and guide clients through financial options.

You’ll handle everyday interactions, refer opportunities to branch staff, and use technology to assist customers with transactions. Spanish speaking is preferred to serve a diverse client base.

Qualifications

• Customer-focused with ability to identify opportunities and educate customers.
• Experience in banking or retail customer service preferred.
• Ability to refer opportunities to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Allentown, PA is seeking a Client Experience Associate to join our retail banking team at the South Allentown Branch. You will deliver a friendly, helpful customer experience and guide clients through financial options.

You’ll handle everyday interactions, refer opportunities to branch staff, and use technology to assist customers with transactions. Spanish speaking is preferred to serve a diverse client base.