Client Experience Specialist (Retail Banking)

PNC Financial Services Group, Inc.; Allentown (Lehigh County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Allentown, PA. The role centers on delivering a differentiated customer experience, educating customers about banking options, and driving wallet share through branch engagement and referrals.

Based in a South Allentown branch, the position emphasizes service to diverse customers, with Spanish-speaking preferred. Candidates should be responsive, accurate, and capable of handling day-to-day branch operations within

Qualifications

• No university degree required; related experience accepted.
• Spanish speaking preferred; bilingual ability a plus.
• Strong customer service skills and foundational banking knowledge.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and opportunities to grow their banking relationships.
• Refer opportunities to branch staff and leverage technology to assist customers.
• Support lobby engagement and daily branch operations with accuracy and efficiency.

Skills

Customer experience

Banking knowledge

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Accountability

Effective communications

Managing multiple priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Allentown, PA. The role centers on delivering a differentiated customer experience, educating customers about banking options, and driving wallet share through branch engagement and referrals.

Based in a South Allentown branch, the position emphasizes service to diverse customers, with Spanish-speaking preferred. Candidates should be responsive, accurate, and capable of handling day-to-day branch operations within