Bilingual Client Experience Associate - Banking

PNC; North Brunswick Township (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision

Life insurance

Disability protection

401(k) with company match

Stock purchase plan

Dependent care reimbursement

Back-up child/elder care

Education assistance

Wellness program

Parental leave

Holidays

Absence days

Vacation days

Job summary

PNC in North Brunswick, NJ seeks a Client Experience Associate in our retail banking team. You will deliver a distinctive customer experience, educate customers on digital options, and help grow our branch's loyalty by asking the right questions.

Bilingual Spanish preferred; no visa sponsorship information is noted. The role emphasizes customer focus and strong service in an in-office culture with growth opportunities at PNC.

Qualifications

• No university degree required.
• Relevant experience preferred.
• Spanish language ability is a plus.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty; educates on financial options.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement to promote PNC products and digital tools.
• Applies product knowledge to solve customer problems and educate on options.
• Maintains efficient branch operations and accurate transactions.
• Supports proactive sales through a defined process to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in North Brunswick, NJ seeks a Client Experience Associate in our retail banking team. You will deliver a distinctive customer experience, educate customers on digital options, and help grow our branch's loyalty by asking the right questions.

Bilingual Spanish preferred; no visa sponsorship information is noted. The role emphasizes customer focus and strong service in an in-office culture with growth opportunities at PNC.