Bilingual Personal Banker - Customer-Focused Banking

TD Bank, N.A.; Allentown (Lehigh County); On-site; USD 30,000 - 37,000; Full time

Job summary

TD Bank, N.A. in Allentown, PA, is seeking a Customer Service Associate to provide everyday banking support, open basic accounts, and guide clients through digital channels with accuracy and courtesy.

You will be the hospitality ambassador for the branch, handling inquiries, referrals to specialists, and delivering a high-touch client experience while ensuring compliance with policies.

Qualifications

• High school diploma or GED required; 1+ years demonstrated experience with clients preferred.
• Ability to work during evenings, weekends and holidays as scheduled.
• Strong organization and communication skills; problem-solving abilities.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Educates clients on banking products, services, and digital capabilities to enhance convenience and financial well-being; connect to specialists as needed.
• Proactively identifies client needs and initiates referrals to specialists to deepen relationships and ensure compliant outcomes.
• Performs accurate, efficient everyday banking transactions and delivers high-touch customer service.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or GED

Notary license preferred

Tools

Microsoft Office

Job description

TD Bank, N.A. in Allentown, PA, is seeking a Customer Service Associate to provide everyday banking support, open basic accounts, and guide clients through digital channels with accuracy and courtesy.

You will be the hospitality ambassador for the branch, handling inquiries, referrals to specialists, and delivering a high-touch client experience while ensuring compliance with policies.