Bilingual Client Experience Associate

PNC; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

In-branch career growth

Job summary

PNC is seeking a Client Experience Associate to join our South Allentown Branch in Allentown, PA. You will deliver a tailored customer experience, educate customers on financial options, and identify banking opportunities during interactions. Spanish language skills are preferred, and no degree is required.

Role emphasizes in-branch engagement, adherence to policies, and collaboration with branch staff to enhance customer loyalty and share of wallet.

Qualifications

• Spanish-speaking preferred.
• No degree required; related experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers appropriately.
• Engages customers in the lobby and educates on using technology and self-service options.
• Safely handles teller and branch operations with accuracy and efficiency.
• Supports proactive sales conversations to grow customer share of wallet.

Skills

Customer Service

Banking Knowledge

Sales & Referrals

Communication

Education

No Degree

Tools

CRM Software

Banking Platforms

Job description

PNC is seeking a Client Experience Associate to join our South Allentown Branch in Allentown, PA. You will deliver a tailored customer experience, educate customers on financial options, and identify banking opportunities during interactions. Spanish language skills are preferred, and no degree is required.

Role emphasizes in-branch engagement, adherence to policies, and collaboration with branch staff to enhance customer loyalty and share of wallet.