Branch Client Experience Specialist

PNC Financial Services Group, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. invites applications for an in-branch Client Experience Associate at the South Allentown Branch, Allentown, PA. The role emphasizes delivering a differentiated customer experience and guiding customers toward banking solutions while leveraging technology.

Spanish-speaking preferred and in-office culture highlighted; the position may involve lobby engagement, referrals to branch staff, and adherence to risk and policy guidelines as part of daily operations.

Qualifications

• Roles at this level may not require a university degree but related experience is preferred.
• Position emphasizes customer engagement, banking products, and adherence to policies.

Responsibilities

• Deliver a unique customer experience aimed at improving financial wellbeing and loyalty.
• Process a variety of customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers through lobby activities and promote PNC products.
• Educate customers on managing transactions with technology and resources.
• Supports proactive sales conversations and increases client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. invites applications for an in-branch Client Experience Associate at the South Allentown Branch, Allentown, PA. The role emphasizes delivering a differentiated customer experience and guiding customers toward banking solutions while leveraging technology.

Spanish-speaking preferred and in-office culture highlighted; the position may involve lobby engagement, referrals to branch staff, and adherence to risk and policy guidelines as part of daily operations.