Bilingual Client Experience Specialist (Banking)

Fairygodboss; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Education assistance

Job summary

PNC is seeking a Client Experience Associate at our South Allentown Branch in Allentown, PA. The role focuses on delivering exceptional customer service, guiding customers through financial options, and referring opportunities to branch staff.

Spanish speaking preferred and sponsorship not provided. The position emphasizes a customer-centric approach, adherence to policies, and collaborative engagement with the retail banking team to grow loyalty and balance the customer experience across

Qualifications

• Roles at this level typically do not require a university / college degree; related experience may be considered.
• Spanish speaking ability is preferred for this role.

Responsibilities

• Delivers a unique customer experience and educates customers on financial options.
• Identifies banking opportunities and refers to branch staff.
• Engages customers in lobby activities to promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Supports sales conversations and customer loyalty through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate at our South Allentown Branch in Allentown, PA. The role focuses on delivering exceptional customer service, guiding customers through financial options, and referring opportunities to branch staff.

Spanish speaking preferred and sponsorship not provided. The position emphasizes a customer-centric approach, adherence to policies, and collaborative engagement with the retail banking team to grow loyalty and balance the customer experience across