Bilingual Clerk V - Patient Registration & Scheduling

Cook County Government; Chicago (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Pension Plan

Paid Holidays, Vacation, Sick Time

Public Service Loan Forgiveness (PSLF)

Job summary

Cook County Health in Chicago seeks a CLERK V BILINGUAL for the ACHN Family Planning Clinic to handle patient registration, scheduling and EMR data entry. You will support front desk operations and coordinate follow-ups.

Under general supervision, responsibilities include answering calls, verifying information, assisting patients with portal access and documentation, and coordinating with clinical staff. Bilingual English/Spanish is required; shift is 8:00 AM–4:00 PM.

Qualifications

• High school diploma or GED is required with interview proof.
• 1 year of full-time clerical experience is required.
• Bilingual in English/Spanish required; testing for Spanish competence will be administered.

Responsibilities

• Greet and assist patients, register and schedule appointments.
• Answer and direct calls; guide patients to appropriate departments.
• Verify patient information and assist with EMR data entry.
• Distribute information to patients and support follow-up calls.
• Assist patients with transportation needs and portal access.
• Perform mail sorting and document distribution as needed.
• May act as lead worker; maintain confidentiality.
• Operate standard office equipment and multi-task effectively.

Skills

Clerical experience

Bilingual English/Spanish

Customer service

Phone & email etiquette

EMR data entry

Education

High school diploma or GED

Tools

EMR (Electronic Medical Records)

Job description

Cook County Health in Chicago seeks a CLERK V BILINGUAL for the ACHN Family Planning Clinic to handle patient registration, scheduling and EMR data entry. You will support front desk operations and coordinate follow-ups.

Under general supervision, responsibilities include answering calls, verifying information, assisting patients with portal access and documentation, and coordinating with clinical staff. Bilingual English/Spanish is required; shift is 8:00 AM–4:00 PM.