Bilingual Patient Services Rep – Scheduling & Billing

Advocate Health; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative in Chicago to support scheduling, registration, and billing while assisting clinical staff and maintaining accurate medical records. The role emphasizes compassionate patient interaction and seamless office operations.

The incumbent will handle high-volume patient inquiries, provide information on tests and bills, and ensure timely data entry for billing and patient records.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience.
• Bilingual Spanish/English preferred.
• Experience handling difficult callers/patients is an asset.

Responsibilities

• Scheduling and registration duties (M-F 08:30–5:00 with potential coverage for call-offs).
• Provide efficient, high-quality patient services and information on tests, procedures, bills, and referrals.
• Assist clinical staff and maintain accurate medical records and billing information.

Skills

Bilingual Spanish/English

Customer service

Phone etiquette

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative in Chicago to support scheduling, registration, and billing while assisting clinical staff and maintaining accurate medical records. The role emphasizes compassionate patient interaction and seamless office operations.

The incumbent will handle high-volume patient inquiries, provide information on tests and bills, and ensure timely data entry for billing and patient records.