Bilingual Patient Access & Scheduling Specialist

TCA Health; Chicago (IL); On-site; USD 23,419 - 24,796; Full time

Job summary

TCA Health, a Federally Qualified Health Center in Chicago, IL, seeks a Switchboard Operator/Patient Access Representative to be the first point of contact, scheduling appointments in EPIC, verifying insurance, and guiding patients to the appropriate clinics across Chicago and NW Indiana.

Requirements include a high school diploma, bilingual Spanish and English, 1–2 years of related medical or call center experience, and proficiency with EMR/Epic.

Qualifications

• High school diploma or equivalent required.
• Fluent bilingual Spanish and English communication is required.
• 1-2 years of relevant medical, call center, or switchboard experience preferred.
• Proficient in data entry and navigating Electronic Medical Records (EMR/Epic).
• Strong active listening, empathy, and conflict-resolution skills.

Responsibilities

• Call Management: operate a multi-line phone system, route calls, and take messages.
• Patient Support: schedule appointments, verify insurance, update demographics in Epic, process referrals.
• Outreach & Communication: outbound calls for health follow-ups, reminders, and enrollment assistance.
• Customer Service: address questions about services, coverage, and sliding fee scale.
• Emergency Triage: stay calm during crises and follow emergency protocols.

Skills

Bilingual Spanish/English

Active listening

Empathy

Conflict resolution

Data entry

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

TCA Health, a Federally Qualified Health Center in Chicago, IL, seeks a Switchboard Operator/Patient Access Representative to be the first point of contact, scheduling appointments in EPIC, verifying insurance, and guiding patients to the appropriate clinics across Chicago and NW Indiana.

Requirements include a high school diploma, bilingual Spanish and English, 1–2 years of related medical or call center experience, and proficiency with EMR/Epic.