Bilingual Patient Services Clerk – EMR & Scheduling

Cook County Health; Illinois; Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Coverage

Pension Plan

Deferred Compensation Program

Paid Holidays, Vacation, and Sick Time

Public Service Loan Forgiveness (PSLF)

Résumé du poste

Cook County Health is seeking a detail-oriented Clerical Assistant for the ACHN - Family Planning Clinic in Illinois. The role involves patient registration, appointment scheduling in the EMR, and assisting patients with the portal.

You will answer calls, route inquiries, and distribute information with a strong emphasis on confidentiality. The position requires at least one year of clerical experience, a high school diploma or GED, and bilingual English/Spanish skills.

Qualifications

• High school diploma or GED required.
• 1 year of full-time clerical experience required.
• Bilingual in English/Spanish is required; testing for Spanish proficiency will be administered.

Responsabilités

• Provide patient registration and scheduling in EMR.
• Answer calls and route to appropriate department.
• Assist patients with portal usage and information dissemination.
• Support transportation needs and follow-up calls as needed.
• Maintain confidentiality and professional communications.

Connaissances

Customer service

Phone etiquette

Bilingual English/Spanish

EMR software

Formation

High school diploma or GED

Outils

MS Office

EMR system

Description du poste

Cook County Health is seeking a detail-oriented Clerical Assistant for the ACHN - Family Planning Clinic in Illinois. The role involves patient registration, appointment scheduling in the EMR, and assisting patients with the portal.

You will answer calls, route inquiries, and distribute information with a strong emphasis on confidentiality. The position requires at least one year of clerical experience, a high school diploma or GED, and bilingual English/Spanish skills.