Healthcare Clerk Lead: Registration & Scheduling

Cook County Health; Illinois; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan

Paid Holidays, Vacation, and Sick Time

Tuition Reimbursement programs

Job summary

Cook County Health is seeking a detail-oriented clerical associate to support patient registration, scheduling, and communication in a fast-paced health center environment. You will handle EMR entries, appointments, and patient portal guidance, ensuring confidentiality and accuracy.

The role emphasizes strong phone etiquette, organization, and teamwork, with opportunities to participate in meetings and contribute to patient care coordination. Training provided as needed.

Qualifications

• High school diploma or GED required.
• Two years of clerical experience in healthcare or customer service required.
• Knowledge of patient registration and scheduling processes preferred.

Responsibilities

• Provide customer service to patients, families and visitors.
• Register patients and verify information in EMR.
• Schedule patient appointments in EMR.
• Assist patients with using the patient portal.
• Distribute information to patients as directed by clinicians.
• Make follow-up calls and assist with transportation needs as needed.
• Attend department meetings and support document handling.
• Answer calls, route inquiries and manage mail distribution.
• Print and distribute discharge documents and other duties as assigned.

Skills

Clerical experience

Phone and email etiquette

Multitasking

Education

High school diploma or GED

Tools

EMR system

Office software

Job description

Cook County Health is seeking a detail-oriented clerical associate to support patient registration, scheduling, and communication in a fast-paced health center environment. You will handle EMR entries, appointments, and patient portal guidance, ensuring confidentiality and accuracy.

The role emphasizes strong phone etiquette, organization, and teamwork, with opportunities to participate in meetings and contribute to patient care coordination. Training provided as needed.