Bilingual Case Manager (English/Spanish) Part-Time Bronx

New York Common Pantry; New York (NY); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

403(b) Retirement Plan

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary Pet Insurance

Pre-tax Transit benefits

Job summary

New York Common Pantry is seeking a Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) to assist with intakes for the Choice Pantry Bronx program and to orient members on program rules. You will help with benefits applications, verify entitlements, and connect clients to resources to prevent housing instability.

The role reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459, and offers up to 28 hours per week, Tuesday through Saturday, 9 AM to 3 PM.

Qualifications

• Full professional proficiency in English and Spanish.
• Bachelor's degree in Social Work, Human Services, or related field; equivalent work experience preferred.
• Commitment to helping the communities NYCP serves.
• Solid computer literacy and administrative/clerical skills.
• Professional written and verbal communication skills.
• Proficient with Microsoft Office and Google Drive.
• Experience with case management databases.
• Experience with public benefits and database platforms.
• Experience managing challenging interactions with clients.
• Cultural sensitivity and respect for diverse communities.
• Strong multitasking skills in a fast-paced environment.
• Strong customer service and interpersonal skills.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients using ACCESS NYC to determine public benefit eligibility.
• Educate clients on available benefits and coordinate Help 365 case management.
• Assist with and track applications for public benefits (e.g., SNAP) and ensure timely follow-up.
• Verify and document receipt of benefits and entitlements for each client.
• Create and maintain Pantry Membership records for ongoing food assistance.
• Perform annual recertifications and re-screenings for continued eligibility.
• Resolve membership issues (lost/inactive cards) and maintain accurate records.
• Maintain confidential client databases with timely updates.
• Other responsibilities as assigned.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Google Drive

Case management databases

Public benefits knowledge

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office Suite

Google Drive

Job description

New York Common Pantry is seeking a Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) to assist with intakes for the Choice Pantry Bronx program and to orient members on program rules. You will help with benefits applications, verify entitlements, and connect clients to resources to prevent housing instability.

The role reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459, and offers up to 28 hours per week, Tuesday through Saturday, 9 AM to 3 PM.