Senior Case Manager (Bilingual) – Community Impact

New York Common Pantry, Inc; New York (NY); On-site; USD 39,950 - 42,705; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Account

Life Insurance

Long-Term Disability

Transit Benefits

Job summary

New York Common Pantry seeks a Help 365 Senior Case Manager in New York, NY. The role provides direct case management, supports daily operations, quality assurance, and program effectiveness for the Help 365 team at the East Harlem location.

You will handle benefits access, referrals to housing, healthcare, and other services, while supervising Case Managers and volunteers, ensuring data quality and compliance. The schedule is Tuesday through Saturday, 9 AM – 5 PM, full-time.

Qualifications

• Full professional proficiency in both English and Spanish is required.
• Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
• Commitment to helping the communities NYCP serves and the organization’s mission.
• Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
• Experience with case management databases is preferred.
• Knowledge of public benefits, entitlements, and related systems.
• Professional written and verbal communication skills.
• Proficient with Microsoft Office Suite and Google Drive.
• Cultural sensitivity and ability to work with diverse communities.

Responsibilities

• Provide day-to-day guidance, mentorship, and operational support to Case Managers and volunteers.
• Assist the Assistant Director of Social Services with overseeing daily Help 365 operations at the East Harlem location.
• Monitor staff productivity, service quality, and adherence to department policies and procedures.
• Ensure exceptional customer service and assist in resolving participant concerns and conflicts.
• Train and onboard new Case Managers and volunteers on case management procedures and databases.
• Monitor accuracy and completeness of client records and timely documentation in the client database.
• Maintain inventory of office supplies and program materials for uninterrupted operations.
• Represent NYCP at coalition meetings, community events, and partner meetings.

Skills

English

Spanish

Education

Bachelor’s degree in Social Work or related field

Tools

Case Management Software

Microsoft Office

Google Drive

Job description

New York Common Pantry seeks a Help 365 Senior Case Manager in New York, NY. The role provides direct case management, supports daily operations, quality assurance, and program effectiveness for the Help 365 team at the East Harlem location.

You will handle benefits access, referrals to housing, healthcare, and other services, while supervising Case Managers and volunteers, ensuring data quality and compliance. The schedule is Tuesday through Saturday, 9 AM – 5 PM, full-time.