PT Bilingual Help 365 Bronx Case Manager (English/Spanish)

New York Common Pantry, Inc; New York, Northern (NY, KY); Hybrid; USD 31,000 - 32,000; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

403(b) Retirement Plan

Employer-Paid Life Insurance and Long‑

Term Disability

Job summary

New York Common Pantry, Inc. is seeking a Part-Time Bronx Case Manager (English/Spanish) to support intake and benefits access. You will help with eligibility screenings, benefit applications, and client education in a fast-paced environment at the 1290 Hoe Ave location.

Join a mission-driven team serving the community. The position requires a Bachelor's in Social Work or related field (or equivalent experience) and fluency in English and Spanish, with strong communication and computer skills.

Qualifications

• Full professional proficiency in English and Spanish required.
• Bachelor’s degree in Social Work or related field; equivalent work experience accepted.
• Commitment to serving communities in need and NYCP’s mission.
• Solid computer literacy and administrative skills.
• Professional written and verbal communication skills.
• Proficient with Microsoft Office Suite and Google Drive.
• Experience with case management databases.
• Experience with HRA’s Paperless Office System (POS).
• Experience with public benefits and using databases to capture information.
• Ability to de-escalate challenging client interactions with respect.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients to determine eligibility for public benefits and entitlements.
• Educate clients on available benefits and partner with them to pursue services via Help 365.
• Assist with benefit applications (e.g., SNAP, Medicaid) and ensure timely follow-up.
• Verify and document receipt of benefits and maintain Pantry Membership records.
• Perform annual recertifications and re-screenings to confirm eligibility.
• Resolve membership issues and maintain confidential client records.
• Maintain accurate, timely records in the client database.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Case management

Public benefits knowledge

Microsoft Office

Google Drive

Customer service

De-escalation

Multitasking

Education

Bachelor’s degree in Social Work or related field

Equivalent work experience

Tools

Microsoft Office Suite

Google Drive

HRA POS

ACCESS NYC tool

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

P The Bronx, NY, US

25 days ago Requisition ID: 1113

JOB DESCRIPTION

Location: Bronx, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will assist with new individuals/families and existing Pantry Members to process intakes for the Choice Pantry Bronx program. This role will provide the membership cards and orient the members on the rules and regulations of the program. During the intake or re-certification process, the Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will also conduct screenings for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance, or Social Security Supplemental Income or make employment referrals; confirm acquisition of benefits and/or entitlements; and assist with accessing the appropriate resources to prevent families from being evicted from their homes.

The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will report to the Managing Director of Programs at the 1290 Hoe Ave, Bronx, NY 10459 location. The schedule for this position is Tuesday through Saturday, 9 AM to 3 AM. This is a part-time, non-exempt position, scheduled for up to 28 hours per week.

Responsibilities:

Conduct intake assessments for all new clients of New York Common Pantry and provide emergency pantry assistance as needed.

Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements.

Educate clients on available benefits and collaborate with them to identify which services to pursue through Help 365 case management.

Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow-up.

Verify and document receipt of benefits and entitlements for each client.

Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance.

Perform annual recertifications and re-screenings to ensure continued eligibility for services and benefits.

Resolve membership-related issues, including lost, inactive, or incorrect membership cards.

Maintain accurate, timely, and confidential case records in the client database.

Other responsibilities as assigned.

Qualifications :

Full professional proficiency level in English and Spanish is required.

A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.

Commitment to helping the communities in need and NYCP’s work and mission.

Solid computer literacy and general administrative/clerical skills.

Professional written and verbal communication skills.

Proficient with Microsoft Office Suite and Google Drive.

Experience with case management databases.

Experience with HRA’s Paperless Office System (POS).

Experience with public benefits and utilizing database platforms to capture information.

Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.

Cultural sensitivity and respect when serving diverse communities.

Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.

Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $21.50/hour

Paid Holidays

Paid Time Off, including Vacation, Personal, and Sick

403(b) Retirement Plan

Employer-Paid Life Insurance and Long-Term Disability