Part-Time Bilingual Case Manager – Help 365 Bronx

New York Common Pantry, Inc; New York, Northern (NY, KY); Hybrid; USD 31,000 - 32,000; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

403(b) Retirement Plan

Employer-Paid Life Insurance and Long‑

Term Disability

Job summary

New York Common Pantry, Inc. is seeking a Part-Time Bronx Case Manager (English/Spanish) to support intake and benefits access. You will help with eligibility screenings, benefit applications, and client education in a fast-paced environment at the 1290 Hoe Ave location.

Join a mission-driven team serving the community. The position requires a Bachelor's in Social Work or related field (or equivalent experience) and fluency in English and Spanish, with strong communication and computer skills.

Qualifications

• Full professional proficiency in English and Spanish required.
• Bachelor’s degree in Social Work or related field; equivalent work experience accepted.
• Commitment to serving communities in need and NYCP’s mission.
• Solid computer literacy and administrative skills.
• Professional written and verbal communication skills.
• Proficient with Microsoft Office Suite and Google Drive.
• Experience with case management databases.
• Experience with HRA’s Paperless Office System (POS).
• Experience with public benefits and using databases to capture information.
• Ability to de-escalate challenging client interactions with respect.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients to determine eligibility for public benefits and entitlements.
• Educate clients on available benefits and partner with them to pursue services via Help 365.
• Assist with benefit applications (e.g., SNAP, Medicaid) and ensure timely follow-up.
• Verify and document receipt of benefits and maintain Pantry Membership records.
• Perform annual recertifications and re-screenings to confirm eligibility.
• Resolve membership issues and maintain confidential client records.
• Maintain accurate, timely records in the client database.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Case management

Public benefits knowledge

Microsoft Office

Google Drive

Customer service

De-escalation

Multitasking

Education

Bachelor’s degree in Social Work or related field

Equivalent work experience

Tools

Microsoft Office Suite

Google Drive

HRA POS

ACCESS NYC tool

Job description

New York Common Pantry, Inc. is seeking a Part-Time Bronx Case Manager (English/Spanish) to support intake and benefits access. You will help with eligibility screenings, benefit applications, and client education in a fast-paced environment at the 1290 Hoe Ave location.

Join a mission-driven team serving the community. The position requires a Bachelor's in Social Work or related field (or equivalent experience) and fluency in English and Spanish, with strong communication and computer skills.