Senior Case Manager — Community Services Lead

Ny Common Pantry; New York (NY); On-site; USD 3,995,000 - 4,271,000; Full time

Benefits offered by this job

Paid time off

Health insurance

FSA

Life Insurance & Long-Term Disability

Job summary

New York Common Pantry is seeking a Bronx Senior Case Manager to lead case management and help 365 Bronx operations. The role involves direct client services, staff guidance, and coordination of benefits access within a busy, nonprofit setting.

The position requires bilingual English/Spanish proficiency, a related bachelor’s degree, and experience with case management databases and public benefits programs. On-site schedule Tue–Sat, 8 AM–4 PM, full-time.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
• Full professional proficiency in English and Spanish is required.
• Proficient with Microsoft Office Suite and Google Drive.
• Experience with case management databases and public benefits applications.

Responsibilities

• Provide day-to-day guidance, mentorship, and operational support to Case Managers and volunteers.
• Oversee daily Help 365 Bronx operations at 1290 Hoe Ave location.
• Monitor staff productivity, service quality, and adherence to department policies.
• Ensure exceptional customer service and assist in resolving participant concerns.
• Train and onboard new Case Managers and volunteers on case management procedures and databases.
• Monitor accuracy and completeness of client records and timely documentation.
• Maintain inventory of office supplies and program materials for daily operations.
• Represent NYCP at coalition meetings and community events.

Skills

Bilingual English/Spanish

Multitasking

Customer service

Interpersonal skills

Education

Bachelor's degree in Social Work, Human Services, or related field

Tools

Microsoft Office Suite

Google Drive

Case management databases

Job description

New York Common Pantry is seeking a Bronx Senior Case Manager to lead case management and help 365 Bronx operations. The role involves direct client services, staff guidance, and coordination of benefits access within a busy, nonprofit setting.

The position requires bilingual English/Spanish proficiency, a related bachelor’s degree, and experience with case management databases and public benefits programs. On-site schedule Tue–Sat, 8 AM–4 PM, full-time.