PT Bilingual Help 365 Bronx Case Manager (English/Spanish)

New York Common Pantry

New York (NY)

On-site

USD 29,000 - 32,000

Part time

4 days ago

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Benefits offered by this job

Paid Holidays

Paid Time Off

403(b) Retirement Plan

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary Pet Insurance

Pre-tax Transit benefits

Job summary

New York Common Pantry is seeking a Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) to assist with intakes for the Choice Pantry Bronx program and to orient members on program rules. You will help with benefits applications, verify entitlements, and connect clients to resources to prevent housing instability.

The role reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459, and offers up to 28 hours per week, Tuesday through Saturday, 9 AM to 3 PM.

Qualifications

Full professional proficiency in English and Spanish.
Bachelor's degree in Social Work, Human Services, or related field; equivalent work experience preferred.
Commitment to helping the communities NYCP serves.
Solid computer literacy and administrative/clerical skills.
Professional written and verbal communication skills.
Proficient with Microsoft Office and Google Drive.
Experience with case management databases.
Experience with public benefits and database platforms.
Experience managing challenging interactions with clients.
Cultural sensitivity and respect for diverse communities.
Strong multitasking skills in a fast-paced environment.
Strong customer service and interpersonal skills.

Responsibilities

Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
Screen clients using ACCESS NYC to determine public benefit eligibility.
Educate clients on available benefits and coordinate Help 365 case management.
Assist with and track applications for public benefits (e.g., SNAP) and ensure timely follow-up.
Verify and document receipt of benefits and entitlements for each client.
Create and maintain Pantry Membership records for ongoing food assistance.
Perform annual recertifications and re-screenings for continued eligibility.
Resolve membership issues (lost/inactive cards) and maintain accurate records.
Maintain confidential client databases with timely updates.
Other responsibilities as assigned.

Skills

Bilingual English/Spanish

Customer service

Microsoft Office

Google Drive

Case management databases

Public benefits knowledge

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office Suite

Google Drive

Job description

JOB DESCRIPTION

Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish)Location: Bronx, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will assist with new individuals/families and existing Pantry Members to process intakes for the Choice Pantry Bronx program. This role will provide the membership cards and orient the members on the rules and regulations of the program. During the intake or re-certification process, the Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will also conduct screenings for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance, or Social Security Supplemental Income or make employment referrals; confirm acquisition of benefits and/or entitlements; and assist with accessing the appropriate resources to prevent families from being evicted from their homes.

The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will report to the Managing Director of Programs at the 1290 Hoe Ave, Bronx, NY 10459 location. The schedule for this position is Tuesday through Saturday, 9 AM to 3 AM. This is a part-time, non-exempt position, scheduled for up to 28 hours per week.

Responsibilities:

Conduct intake assessments for all new clients of New York Common Pantry and provide emergency pantry assistance as needed.
Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements.
Educate clients on available benefits and collaborate with them to identify which services to pursue through Help 365 case management.
Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow-up.
Verify and document receipt of benefits and entitlements for each client.
Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance.
Perform annual recertifications and re-screenings to ensure continued eligibility for services and benefits.
Resolve membership-related issues, including lost, inactive, or incorrect membership cards.
Maintain accurate, timely, and confidential case records in the client database.
Other responsibilities as assigned.

Qualifications:

Full professional proficiency level in English and Spanish is required.
A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
Commitment to helping the communities in need and NYCP’s work and mission.
Solid computer literacy and general administrative/clerical skills.
Professional written and verbal communication skills.
Proficient with Microsoft Office Suite and Google Drive.
Experience with case management databases.
Experience with public benefits and utilizing database platforms to capture information.
Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.
Cultural sensitivity and respect when serving diverse communities.
Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $21.50/hour

Benefits: