Bilingual Case Manager (English/Mandarin/Cantonese) – Part-Time

Ny-Common-Pantry; New York (NY); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

403(b) Retirement Plan

Employer Paid Life Insurance

Long-Term Disability

Voluntary Life Insurance

Voluntary Pet Insurance

Pre-tax Transit benefits

Job summary

New York Common Pantry in New York, NY, is seeking a Part-Time Help 365 Case Manager (English/Mandarin/Cantonese) to assist intake for the Choice Pantry Manhattan program. The role delivers membership cards, orients members on rules, and screens for entitlements during intake or recertification.

Responsibilities include assisting with benefit applications (SNAP, Medicaid, PA, SSI), documenting receipts, maintaining pantry member records, and performing annual recertifications.

Qualifications

• Full professional proficiency in English and Mandarin/Cantonese.
• Bachelor’s degree in Social Work, Human Services, or related field; equivalent work experience considered.
• Strong communication and administrative skills.
• Experience with case management databases and public benefits programs.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients for eligibility using ACCESS NYC benefits screening tool.
• Educate clients on benefits and coordinate Help 365 services.
• Assist with and track applications for public benefits (e.g., SNAP, Medicaid, Public Assistance).
• Verify and document receipt of benefits and maintain Pantry Membership records.
• Perform annual recertifications and re-screenings for continued eligibility.
• Resolve membership issues and maintain confidential case records.
• Other responsibilities as assigned.

Skills

Bilingual English/Mandarin-Cantonese

Social Services orientation

Communication skills

Education

Bachelor’s degree in Social Work or Human Services

Tools

POS system

Microsoft Office

Google Drive

Job description

New York Common Pantry in New York, NY, is seeking a Part-Time Help 365 Case Manager (English/Mandarin/Cantonese) to assist intake for the Choice Pantry Manhattan program. The role delivers membership cards, orients members on rules, and screens for entitlements during intake or recertification.

Responsibilities include assisting with benefit applications (SNAP, Medicaid, PA, SSI), documenting receipts, maintaining pantry member records, and performing annual recertifications.