Bilingual Bronx Case Manager — Help 365 (Spanish/English)

Ny-Common-Pantry; New York (NY); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Paid holidays

PTO & vacation

403(b) plan

Life insurance

Long-term disability

Voluntary life insurance

Voluntary pet insurance

Job summary

NY Common Pantry in The Bronx is seeking a Part-Time Bronx Case Manager (English/Spanish) to assist new clients and Pantry Members with intake for the Choice Pantry Bronx program. The role involves issuing membership cards, orienting members to rules, and screening for entitlements to help obtain benefits such as SNAP or Medicaid.

The position reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459 and offers up to 28 hours per week, Tuesday through Saturday, 9 AM to 3 PM.

Qualifications

• Fully bilingual in English and Spanish required.
• Bachelor's degree in Social Work or related field, or equivalent experience.
• Strong computer literacy and proficiency with Office tools.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients for eligibility using ACCESS NYC benefits screening tool.
• Educate clients on available benefits and Help 365 services.
• Assist with applications for public benefits (e.g., SNAP) and ensure timely follow-up.
• Verify receipt of benefits and maintain Pantry Membership records.
• Perform annual recertifications and re-screenings to ensure continued eligibility.
• Resolve membership issues and maintain confidential case records.

Skills

Bilingual English/Spanish

Customer service

De-escalation

Multitasking

Strong communication

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office

Google Drive

Case management databases

HRA POS

Job description

NY Common Pantry in The Bronx is seeking a Part-Time Bronx Case Manager (English/Spanish) to assist new clients and Pantry Members with intake for the Choice Pantry Bronx program. The role involves issuing membership cards, orienting members to rules, and screening for entitlements to help obtain benefits such as SNAP or Medicaid.

The position reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459 and offers up to 28 hours per week, Tuesday through Saturday, 9 AM to 3 PM.