Bilingual Help 365 Case Manager - Part Time NYC

New York Common Pantry; New York (NY); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Paid Holidays

Paid Time Off

403(b) Retirement Plan

Employer Paid Life Insurance

Voluntary Pet Insurance

Pre-tax Transit benefits

Job summary

New York Common Pantry is seeking a Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) to assist new individuals and Pantry Members with intakes for the Choice Pantry Manhattan program. You will issue membership cards and orient the members on program rules.

Responsibilities include intake assessments, benefits screening (ACCESS NYC), helping with SNAP and other benefits, documenting records, and maintaining confidentiality.

Qualifications

• Full professional proficiency in English and Mandarin/Cantonese is required.
• Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience considered.
• Strong computer literacy and proficiency with office software.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance.
• Screen clients using ACCESS NYC to determine eligibility for public benefits.
• Educate clients on available benefits and guide them to Help 365 services.
• Assist with and track applications for public benefits like SNAP through HRA; ensure timely follow-up.
• Verify and document receipt of benefits and entitlements for each client.
• Create and maintain Pantry Membership records to support ongoing food assistance.
• Perform annual recertifications and re-screenings for continued eligibility.
• Resolve membership-related issues including lost or inactive cards.
• Maintain confidential case records in the client database.
• Other responsibilities as assigned.

Skills

English-Mandarin-Cantonese bilingual

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office

Google Drive

POS (Paperless Office System)

Job description

New York Common Pantry is seeking a Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) to assist new individuals and Pantry Members with intakes for the Choice Pantry Manhattan program. You will issue membership cards and orient the members on program rules.

Responsibilities include intake assessments, benefits screening (ACCESS NYC), helping with SNAP and other benefits, documenting records, and maintaining confidentiality.