PT Bilingual Help 365 Bronx Case Manager (English/Spanish)

Ny-Common-Pantry; New York (NY); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Paid holidays

PTO & vacation

403(b) plan

Life insurance

Long-term disability

Voluntary life insurance

Voluntary pet insurance

Job summary

NY Common Pantry in The Bronx is seeking a Part-Time Bronx Case Manager (English/Spanish) to assist new clients and Pantry Members with intake for the Choice Pantry Bronx program. The role involves issuing membership cards, orienting members to rules, and screening for entitlements to help obtain benefits such as SNAP or Medicaid.

The position reports to the Managing Director of Programs at 1290 Hoe Ave, Bronx, NY 10459 and offers up to 28 hours per week, Tuesday through Saturday, 9 AM to 3 PM.

Qualifications

• Fully bilingual in English and Spanish required.
• Bachelor's degree in Social Work or related field, or equivalent experience.
• Strong computer literacy and proficiency with Office tools.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients for eligibility using ACCESS NYC benefits screening tool.
• Educate clients on available benefits and Help 365 services.
• Assist with applications for public benefits (e.g., SNAP) and ensure timely follow-up.
• Verify receipt of benefits and maintain Pantry Membership records.
• Perform annual recertifications and re-screenings to ensure continued eligibility.
• Resolve membership issues and maintain confidential case records.

Skills

Bilingual English/Spanish

Customer service

De-escalation

Multitasking

Strong communication

Education

Bachelor's degree in Social Work or related field

Tools

Microsoft Office

Google Drive

Case management databases

HRA POS

Job description

PT Bilingual Help 365 Bronx Case Manager (English/Spanish)

NY Common Pantry The Bronx, New York, United States

About this position

JOB DESCRIPTION

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will assist with new individuals/families and existing Pantry Members to process intakes for the Choice Pantry Bronx program. This role will provide the membership cards and orient the members on the rules and regulations of the program. During the intake or re-certification process, the Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will also conduct screenings for entitlements and/or benefits; assist with acquiring benefits such as Food Stamps, Medicaid, Public Assistance, or Social Security Supplemental Income or make employment referrals; confirm acquisition of benefits and/or entitlements; and assist with accessing the appropriate resources to prevent families from being evicted from their homes.

The Part-Time Bilingual Help 365 Bronx Case Manager (English/Spanish) will report to the Managing Director of Programs at the 1290 Hoe Ave, Bronx, NY 10459 location. The schedule for this position is Tuesday through Saturday, 9 AM to 3 AM. This is a part-time, non-exempt position, scheduled for up to 28 hours per week.

Responsibilities:

Conduct intake assessments for all new clients of New York Common Pantry and provide emergency pantry assistance as needed.

Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements.

Educate clients on available benefits and collaborate with them to identify which services to pursue through Help 365 case management.

Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow-up.

Verify and document receipt of benefits and entitlements for each client.

Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance.

Perform annual recertifications and re-screenings to ensure continued eligibility for services and benefits.

Resolve membership-related issues, including lost, inactive, or incorrect membership cards.

Maintain accurate, timely, and confidential case records in the client database.

Other responsibilities as assigned.

Qualifications :

Full professional proficiency level in English and Spanish is required.

A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.

Commitment to helping the communities in need and NYCP’s work and mission.

Solid computer literacy and general administrative/clerical skills.

Professional written and verbal communication skills.

Proficient with Microsoft Office Suite and Google Drive.

Experience with case management databases.

Experience with HRA’s Paperless Office System (POS).

Experience with public benefits and utilizing database platforms to capture information.

Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.

Cultural sensitivity and respect when serving diverse communities.

Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.

Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $21.50/hour

Paid Holidays

Paid Time Off, including Vacation, Personal, and Sick

403(b) Retirement Plan

Employer-Paid Life Insurance and Long-Term Disability

Voluntary Life Insurance

Voluntary Pet Insurance

Salary Information

$21.5 - $21.5Hourly Wage