Bilingual Case Aide — Impactful Family & Youth Support

National Youth Advocate Program (NYAP); Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

33 Paid days off

Healthcare benefits

Pet insurance

401(k)

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEU trainings

Job summary

National Youth Advocate Program is seeking a Case Aide to provide administrative and document support to program staff. The role requires maintaining a flexible schedule, including extended hours and weekends, to support ORR policy requirements and reunification efforts.

The position involves handling records requests, VORes, intake and discharge packages, and coordinating with legal service providers as needed.

Qualifications

• High School Diploma required; 4-year degree preferred.
• Proficient use of computers, smartphones, tablets, printers, fax machines, and basic software.
• Bilingual English/Spanish fluency is required.

Responsibilities

• Perform work consistent with NYAP's mission and values.
• Support ORR policy requirements and case management activities.
• Maintain accurate records per NYAP/ORR policies and upload to ORR systems.
• Assist with intake, discharges, and documentation as needed.
• Provide case aide support to foster licensing, clinical and medical teams when needed.

Skills

Bilingual (English Spanish)

Education

High School Diploma

4-year degree preferred

Tools

Word Processing

Spreadsheet

Database software

Printers/Fax/Scanner

Job description

National Youth Advocate Program is seeking a Case Aide to provide administrative and document support to program staff. The role requires maintaining a flexible schedule, including extended hours and weekends, to support ORR policy requirements and reunification efforts.

The position involves handling records requests, VORes, intake and discharge packages, and coordinating with legal service providers as needed.