Bilingual Case Aide — Empower Youth & Families

National Youth Advocate Program (NYAP); Naperville (IL); On-site; USD 27,552,000 - 35,818,000; Full time

Benefits offered by this job

33 Paid days off (11 holidays + 22 PTO

Healthcare benefits for you and family

Pet insurance

401(k) plan

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEUs and ongoing trainings

Summer hours off

Job summary

National Youth Advocate Program is seeking a Case Aide to provide administrative and document support. The role requires a flexible, organized approach and occasional extended hours and weekends. You will work with program staff to support ORR's 7 Day Case Management policy and ensure timely record handling.

Responsibilities include maintaining records, processing VER/ VOR changes, and ensuring data uploads to UC Portal and Evolv. Travel for children and staff may be required.

Qualifications

• High School Diploma or higher; a 4-year degree is preferred.
• Familiarity with ORR policies and procedures is expected.
• Proficient with basic computer hardware and software.

Responsibilities

• Perform work consistent with NYAP's mission, values and philosophies.
• Support ORR's 7 Day Case Management policy requirements.
• Maintain records data per ORR's/NYAP's/NAR's policies.
• Complete records requests from ORR and related tasks.
• Verify Release (VOR) changes and assist with VOR needs.
• Upload documentation to UC Portal and NYAP Evolv system.
• Support case management with intake and discharge packages.
• Coordinate travel for children and staff as needed.
• Prioritize tasks and manage multiple priorities to completion.
• Maintain confidentiality and work independently when required.

Skills

Compassion & support

Self-starter

Customer service

Communication skills

Organizational skills

Administrative skills

Cultural sensitivity

Teamwork

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Word

MS Excel

Database software

Job description

National Youth Advocate Program is seeking a Case Aide to provide administrative and document support. The role requires a flexible, organized approach and occasional extended hours and weekends. You will work with program staff to support ORR's 7 Day Case Management policy and ensure timely record handling.

Responsibilities include maintaining records, processing VER/ VOR changes, and ensuring data uploads to UC Portal and Evolv. Travel for children and staff may be required.