Bilingual Case Aide — Impactful Family Support Specialist

National Youth Advocate Program (NYAP); Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off (33 days: 11 holidays +

Healthcare

Pet insurance

401(k)

Summer hours off

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEUs and trainings

Job summary

National Youth Advocate Program in Tucson, AZ is seeking a Case Aide to provide administrative and documentation support to our program staff. The role requires a flexible, organized approach and may include extended hours and weekend work.

You will assist in maintaining ORR records, support case management activities, and help coordinate travel and intake/discharge processes while upholding confidentiality and client-service standards.

Qualifications

• High School Diploma, 4-year degree preferred.
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers and office software.
• Bilingual English/Spanish; fluency in Spanish is required.
• Minimum automobile insurance coverage and a valid driver's license.

Responsibilities

• Perform all work in a manner consistent with NYAP's mission, values, and philosophies.
• Work alongside program case management team in supporting ORR's 7 Day Case Management policy requirements.
• Maintenance of records data per ORR's/NYAP's/NAR's records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR's system of record to wit: UC Portal and NYAP's Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Confidentiality

Education

High School Diploma

4-year degree preferred

Tools

Microsoft Office

Records management software

Job description

National Youth Advocate Program in Tucson, AZ is seeking a Case Aide to provide administrative and documentation support to our program staff. The role requires a flexible, organized approach and may include extended hours and weekend work.

You will assist in maintaining ORR records, support case management activities, and help coordinate travel and intake/discharge processes while upholding confidentiality and client-service standards.