Bilingual Case Aide - Multiservice Family Support

National Youth Advocate Program (NYAP); Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off (33 days/yr)

Health benefits

Pet insurance

401(k)

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEU and trainings

Job summary

National Youth Advocate Program (NYAP) is seeking a Case Aide to provide essential administrative and documentation support for program staff. The role requires flexibility, organizational skills, and the ability to handle sensitive information with confidentiality.

Responsibilities include supporting ORR policy requirements, maintaining records, processing intake and discharge documents, and assisting with travel coordination for children and staff.

Qualifications

• Bilingual English/Spanish required; Spanish fluency is necessary.
• Understand ORR Policies and Procedures.
• Proficient in common office software and devices.
• High school diploma (bachelor’s preferred).

Responsibilities

• Provide administrative and document support to program staff.
• Support ORR’s 7 Day Case Management policy requirements with case management.
• Maintain records per ORR/NYAP/NAR policies.
• Process records requests and VOR changes.
• Assist with intake/discharge packages and case file maintenance.
• Coordinate travel for children and staff.
• Prioritize tasks and meet deadlines in a high-volume environment.

Skills

Bilingual (English/Spanish)

Communication skills

Customer service

Organization

Confidentiality

Independent work

Education

High School Diploma, 4-year degree preferred

Tools

Desktop & laptop computers

Smartphones & tablets

Word processing, spreadsheet, databases

Job description

National Youth Advocate Program (NYAP) is seeking a Case Aide to provide essential administrative and documentation support for program staff. The role requires flexibility, organizational skills, and the ability to handle sensitive information with confidentiality.

Responsibilities include supporting ORR policy requirements, maintaining records, processing intake and discharge documents, and assisting with travel coordination for children and staff.