Bilingual Case Support Specialist

National Youth Advocate Program; Gurnee (IL); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits for you and family

Pet insurance

401(k)

Summer hours off

Mileage reimbursement

Phone allowance

Student loan repayment assistance

CEUs and trainings

Job summary

National Youth Advocate Program in Gurnee, IL is seeking a Case Aide to provide administrative and document support to program staff under ORR policy requirements. The role may require extended hours and weekends while maintaining a flexible, organized schedule.

The position offers competitive nonprofit salaries and benefits, including healthcare, a 401(k), mileage reimbursement, phone allowance, and ongoing trainings. Bilingual English-Spanish is required.

Qualifications

• High School Diploma; 4-year degree preferred.
• Understand ORR policies and procedures.
• Proficient with computers and basic office software.
• Bilingual English/Spanish required.
• 21+ years old with a valid driver’s license and reliable vehicle.

Responsibilities

• Support ORR's 7 Day Case Management policy requirements.
• Maintain records data per NYAP/ORR policies.
• Complete records requests from ORR.
• Upload documentation to UC Portal and Evolv systems.
• Assist with case management and intake/discharge paperwork.
• Coordinate travel for children and staff.

Skills

Bilingual English Spanish

Excellent customer service

Strong organizational skills

Ability to work independently

Confidentiality

Education

High School Diploma

Bachelor's degree preferred

Job description

National Youth Advocate Program in Gurnee, IL is seeking a Case Aide to provide administrative and document support to program staff under ORR policy requirements. The role may require extended hours and weekends while maintaining a flexible, organized schedule.

The position offers competitive nonprofit salaries and benefits, including healthcare, a 401(k), mileage reimbursement, phone allowance, and ongoing trainings. Bilingual English-Spanish is required.