Bilingual Call Center Specialist

Tanisha Systems Inc; Georgia; On-site; USD 42,000 - 65,000; Full time

Job summary

Tanisha Systems Inc. is seeking a skilled customer support specialist based in Georgia to manage inbound and outbound calls, resolve inquiries, and log interactions in our systems.

You will provide friendly, timely assistance and stay informed about products, services, and internal processes to ensure high-quality service. The ideal candidate has 4+ years in call center or customer service roles, mandatory B2 English, and exceptional communication in both English and Spanish.

Qualifications

• 4+ years of experience in call center or customer service roles.
• Mandatory B2 English level.
• Excellent verbal and written communication skills in Spanish and English.
• Ability to hold simple conversations or provide basic support in English.

Responsibilities

• Handle inbound and/or outbound calls, providing customer support.
• Resolve questions, complaints or requests in a clear, friendly and timely manner.
• Accurately register customer interactions in internal systems.
• Follow up on cases until resolution.
• Meet performance metrics such as response times, quality and customer satisfaction.
• Escalate complex cases to the appropriate teams.
• Provide support through other channels such as chat or email.
• Stay updated on products, services and internal processes.

Skills

B2 English

Spanish

Call center experience

Customer service

CRM

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Tanisha Systems Inc. is seeking a skilled customer support specialist based in Georgia to manage inbound and outbound calls, resolve inquiries, and log interactions in our systems.

You will provide friendly, timely assistance and stay informed about products, services, and internal processes to ensure high-quality service. The ideal candidate has 4+ years in call center or customer service roles, mandatory B2 English, and exceptional communication in both English and Spanish.